Aloha!

All orders are processed and shipped from Hawai'i. Please allow up to 3-5 business days (not including weekends and holidays) for your order to be processed, plus shipping time. We do not ship on weekends or during major holidays (See list of holidays below).

Shipping Methods

We ship all orders FedEx 2-business day on the following shipping schedule:

Flavored Macadamias: Orders containing only flavored macadamias will ship out Monday-Friday. Any orders placed on Friday after 12PM HST will ship out the following week.  

Chocolate Covered Macadamias: Orders containing chocolate will ship out Monday-Friday. Any orders containing chocolate placed Friday after 12PM HST will ship out the following week.

Dairy-Free Ice Cream: We have temporarily suspended ice cream shipping. Please check back with us for updates. Mahalo.

Orders shipping to PO Boxes will be delivered via USPS only when FedEx does not accept the address.

Order processing can take 1-3 business days, in addition to shipping time and Holiday closures.

We do not ship internationally.

Shipping Rates

Please refer to the shipping rates below. Rates are in US Dollars and subject to change without prior notice.

Shipping Fees (excluding dairy-free ice cream)

Orders over $70, after any promotional pricing, qualify for free shipping. 

A $13 flat rate shipping fee will be applied to orders under $70.

Orders over $500 will be charged shipping. 

Alaska orders do not qualify for Free Shipping; orders will be charged a $20 handling fee in addition to any shipping fees.

Dairy-free ice cream shipping fees

We have temporarily suspended ice cream shipping. Please check back with us for updates. Mahalo.

Holidays

We are closed on the following holidays:

• New Year's Day
• Martin Luther King Jr. Day
• President's Day
• Good Friday
• Memorial Day
• King Kamehameha Day
• Independence Day
• Labor Day
• Discoverer's Day
• Veterans Day
• Thanksgiving
• Christmas Eve
• Christmas Day

Warm Weather

During warm weather months, we recommend all recipients are present for delivery to receive their packages directly. Chocolates will melt if left unattended outside. Please include any shipping instruction when you place your order for FedEx delivery, if there is a preferred drop off location. Please be advised, Mauna Loa is not responsible for melted orders upon delivery. 

Terms of Shipping & Delivery

Mauna Loa is not responsible for any missed or rescheduled deliveries from FedEx, including delays due to unpredictable weather events. Additionally, if FedEx provides proof of delivery, Mauna Loa is not responsible for replacing your order. This includes any lost or stolen packages.

Refund Policy

All sales are final. We do not offer refunds. Because we sell perishable heat-sensitive products, we do not accept returns or exchanges, or provide replacements. We do not offer price adjustments.

Order Help

Please contact our customer support team at aloha@maunaloa.com for additional questions.

Mahalo for your kōkua!