Shipping Methods

We ship all orders FedEx 2-business day on the following shipping schedule:

Flavored Macadamias: Orders containing only flavored macadamias will ship out Monday-Friday. Any orders placed on Friday after 12PM HST will ship out the following week.  

Chocolate Covered Macadamias: Orders containing chocolate will ship out Monday-Wednesday. Any orders containing chocolate placed Wednesday after 12PM HST will ship out the following week.

Dairy-Free Ice Cream: Dairy-free ice cream ships on Tuesdays only. Orders placed after 9AM HST Monday will ship out the following week, on Tuesday.

We have temporarily suspended ice cream shipping. Please check back with us for updates. Mahalo.

Orders shipping to PO Boxes will be delivered via USPS only when FedEx does not accept the address.

Order processing can take 1-3 business days, in addition to shipping time and Holiday closures.

We do not ship internationally.

Warm Weather

During warm weather months, we recommend all recipients are present for delivery to receive their packages directly. Chocolates will melt if left unattended outside. Please include any shipping instruction when you place your order for FedEx delivery, if there is a preferred drop off location. Please be advised, Mauna Loa is not responsible for melted orders upon delivery. 

Shipping Fees, excluding dairy-free ice cream

Orders over $70, after any promotional pricing, qualify for free shipping.

A $13 flat rate shipping fee will be applied to orders under $70.

Please note: orders over $500 will be charged freight. Your order will be flagged and a representative from our team will contact you. Please contact customer support for your shipping estimate. Mahalo.

Dairy-free ice cream shipping fees

A $20 flat rate shipping fee will be applied to orders in quantities of 6.

We have temporarily suspended ice cream shipping. Please check back with us for updates. Mahalo.

Holidays

We are closed on the following holidays:

• New Year's Day
• Martin Luther King Jr. Day
• President's Day
• Good Friday
• Memorial Day
• King Kamehameha Day
• Independence Day
• Labor Day
• Discoverer's Day
• Veterans Day
• Thanksgiving
• Christmas Eve
• Christmas Day

Terms of Shipping & Delivery

Mauna Loa is not responsible for any missed or rescheduled deliveries from FedEx, including delays due to unpredictable weather events. Additionally, if FedEx provides proof of delivery, Mauna Loa is not responsible for replacing your order. This includes any lost or stolen packages.

Refund Policy

All sales are final. We do not offer refunds. Because we sell perishable heat-sensitive products, we do not accept returns or exchanges, or provide replacements. We do not offer price adjustments.

Order Help

Please contact our Customer Support Team at aloha@maunaloa.com for additional questions.

Mahalo for your kōkua! Thank you for your understanding and cooperation.