Aloha!

All orders are processed and shipped from our shipping warehouse in California. Please allow 2-7 business days (not including weekends and holidays) for your order to arrive. We do not ship on weekends or during major holidays (See list of holidays below).

Please note that during holidays and peak seasons, our processing time + shipping time may take up to 5-10 business days. We appreciate your understanding and patience as we work to fulfill your orders as quickly as possible.

Shipping Methods

We ship all orders FedEx and UPS on the following shipping schedule:

Flavored Macadamias: Orders containing only flavored macadamias will ship out Monday-Friday. Any orders placed on Friday after 1PM HST will ship out the following week. Flavors include: Unsalted, Hawaiian Sea Salt, Maui Onion & Garlic, Kiawe Smoked BBQ, Honey Roasted

Chocolate Covered Macadamias: Orders containing chocolate will ship out Monday-Wednesday. Flavors include: Milk Chocolate, Coconut, Toffee, Dark Chocolate, Dark Chocolate Sea Salt Caramel, Mountains  

Dairy-Free Ice Cream: We have temporarily suspended ice cream shipping. Please check back with us for updates. Mahalo!

We do not deliver to PO or APO Boxes.

Currently, we do not ship internationally.

Shipping Rates

Please refer to the shipping rates below. Rates are in US Dollars and subject to change without prior notice.

*(Please keep in mind, shipping rates are calculated based on the order total prior to any discount codes applied)

Shipping Fees (excluding dairy-free ice cream)

• Orders over $80, after any promotional pricing, qualify for free standard shipping. 
• A $13 flat rate shipping fee will be applied to orders under $80.
• Orders over $300 will be charged shipping. 
• Alaska orders do not qualify for Free Shipping; orders will be charged a $20 handling fee in addition to any shipping fees.
• Please contact Customer Service if you'd like your large/corporate orders to be shipped 2-Day Air. This may incur additional fees.

Dairy-free ice cream shipping fees

We have temporarily suspended ice cream shipping. Please check back with us for updates. Mahalo.

Holidays

We are closed on the following holidays:

• New Year's Day
• Martin Luther King Jr. Day
• President's Day
• Good Friday
• Memorial Day
• King Kamehameha Day
• Independence Day
• Labor Day
• Discoverer's Day
• Veterans Day
• Thanksgiving
• Christmas Eve
• Christmas Day

Warm Weather

During warm weather months, we recommend all recipients are present for delivery to receive their packages directly. Chocolate items will melt if left unattended outside. Please include any shipping instruction when you place your order for FedEx delivery, if there is a preferred drop off location. Please be advised, Mauna Loa is not responsible for melted orders upon delivery. 

Terms of Shipping & Delivery

Mauna Loa is not responsible for any missed or rescheduled deliveries from FedEx, including delays due to unpredictable weather events. Additionally, if FedEx provides proof of delivery, Mauna Loa is not responsible for replacing your order. This includes any lost or stolen packages.

Refund Policy

All sales are final. We do not offer refunds. Because we sell perishable heat-sensitive products, we do not accept returns or exchanges, or provide replacements. We do not offer price adjustments.

Order Help

Please contact our customer support team at aloha@maunaloa.com for additional questions.

Mahalo for your kōkua!