Customer Support

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Activity overview

Latest activity by Customer Support
  • Customer Support created an article,

    Why do macadamia nuts and non-dairy ice cream ship separately?

    We wish we could ship these together! You can order both products in the same order, though they will ship separately from two different places. Our ice cream is shipped in custom boxes with dry ic...

  • Customer Support created an article,

    Mac Nut Rewards

    As a Mac Nut Rewards Member, earn points every time you shop! Terms and conditions Only one reward can be redeemed per transaction. Additionally, if a reward is redeemed, points will only be ea...

  • Customer Support created an article,

    About Our Packaging

    As a company based in Hawai‘i, it is our responsibility to ensure that our Islands continue to thrive! When selecting our non-dairy ice cream packaging, we took every step to reduce our carbon foot...

  • Customer Support created an article,

    How do I place an order?

    We want to ensure you have the best ordering experience! Please follow these steps to create your Macadamia order!      Step 1: Select SHOP to view all of our available products!  Step 2: Look thro...

  • Customer Support created an article,

    Help! Something wasn't right with my ice cream order!

    If you have any issues with your order, please reach out to us here or at   Return to Mauna Loa

  • Customer Support created an article,

    How do I include a gift note with my order?

    Include a personalized message for your family, friends and loved ones!   Please follow these steps below:Step 1: Add products to your cart and view your cart.    Step 2: Click the gift box icon ...

  • Customer Support created an article,

    How do I handle and dispose of dry ice?

    Dry ice is below freezing (-109 degrees Fahrenheit), which makes it perfect for keeping ice cream frozen throughout the delivery window, but needs to be handled and disposed with care once your ord...

  • Customer Support created an article,

    Non-Dairy Ice Cream Shipping Information

    What is your shipping schedule?We currently ship non-dairy ice cream orders on Tuesday.Orders received after Monday 12:00 pm PST will be shipped by the following Tuesday. Do you ship to PO Boxes? U...

  • Customer Support created an article,

    What products are Certified Vegan?

    Flavored Nuts All of our flavored nuts, except for Honey Roasted.    Chocolate Covered Macadamias  We currently do not offer vegan chocolate covered macadamias. Please let us know if this is someth...

  • Customer Support created an article,

    How do I contact Customer Support?

    If you have any questions or need assistance, please contact our Customer Support Team.   Send us a question: Submit Request Email us: Please call us: 1-888-414-4678   Hours of O...