Customer Care

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Latest activity by Customer Care
  • Customer Care created an article,

    About Our Packaging

    As a company based in Hawai‘i, it is our responsibility to ensure that our Islands continue to thrive! When selecting our non-dairy ice cream packaging, we took every step to reduce our carbon foot...

  • Customer Care created an article,

    How do I place an order?

    We want to ensure you have the best ordering experience! Please follow these steps to create your Macadamia order!      Step 1: Select SHOP to view all of our available products!  Step 2: Look thro...

  • Customer Care created an article,

    Help! Something wasn't right with my ice cream order!

    If you have any issues with your order, please reach out to us here or at aloha@maunaloa.com.

  • Customer Care created an article,

    How do I include a gift note with my order?

    Include a personalized message for your family, friends and loved ones!   Please follow these steps below:Step 1: Add products to your cart and view your cart.    Step 2: Click the gift box icon ...

  • Customer Care created an article,

    How do I handle and dispose of dry ice?

    Dry ice is below freezing (-109 degrees Fahrenheit), which makes it perfect for keeping ice cream frozen throughout the delivery window, but needs to be handled and disposed with care once your ord...

  • Customer Care created an article,

    Non-Dairy Ice Cream Shipping Information

    What is your shipping schedule?We currently ship non-dairy ice cream orders on Tuesday.Orders received after Monday 12:00 pm PST will be shipped by the following Tuesday. Do you ship to PO Boxes? U...

  • Customer Care created an article,

    What products are Certified Vegan?

    Flavored Nuts All of our flavored nuts, except for Honey Roasted.    Chocolate Covered Macadamias  We currently do not offer vegan chocolate covered macadamias. Please let us know if this is someth...

  • Customer Care created an article,

    What are your hours of operation?

    Monday to Friday, 7:30am to 4pm Hawaii Standard Time   Closed on Holidays

  • Customer Care created an article,

    Non-Dairy Ice Cream: How to order?

    How do I place an order for non-dairy Ice Cream? 1) To place an order for the non-dairy ice cream, click on "NON-DAIRY ICE CREAM PACK" https://www.maunaloa.com/pages/paradisepack  2) On this page, ...

  • Customer Care created an article,

    Non-Dairy Ice Cream Product Information

                     Nutritional Facts Kona Coffee Ingredients: Macadamia Nut Milk (Water, Macadamia Nuts), Cane Sugar, Tapioca Syrup Solids, Coconut Cream (Coconut Kernel Extract, Water), Coconut...