Customer Care

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Activity overview

Latest activity by Customer Care
  • Customer Care created an article,

    What are your hours of operation?

    Monday to Friday, 7:30am to 4pm Hawaii Standard Time   Closed on Holidays

  • Customer Care created an article,

    Non-Dairy Ice Cream Product Information

                     Nutritional Facts All flavors contain vegan sugar!     Is your non-dairy ice cream non-GMO? Yes, In fact, they are certified by Non-GMO Project Verified.   Is your non-dai...

  • Customer Care created an article,

    Is your Mauna Loa Macadamia Nut Visitor Center open?

    Due to the pandemic, our visitor center is closed until further notice. 

  • Customer Care created an article,

    When is the last day to order for the Holidays?

    Christmas The last day to place your order for it to arrive before Christmas is on December 14th.   For orders shipping out to PO Boxes & APO/FPO addresses, orders must be placed before December 11...

  • Customer Care created an article,

    How to apply your discount code.

    To apply your discount code, please follow these steps.   Step 1: Check out your order by clicking "Check Out"   Step 2: Type your promotional discount code in the "Discount code section" and appl...

  • Customer Care created an article,

    Where do you ship?

    We ship to Hawai'i and the continental United States including Alaska. We also ship to APO/FPO addresses in AA and AP. At this time, we are unable to service, AE. 

  • Customer Care created an article,

    What is your shipping schedule?

    We truly appreciate your patience with us! We provide our best effort to ensure our orders are shipped with the utmost care, and fulfilled in a timely matter within 24-72 hours business days. Order...

  • Customer Care created an article,

    Where is my order?

    Thank you for your purchase with Mauna Loa! We’re working hard to get your order prepped, packed and delivered in a timely matter, but delivery times can be longer than expected due to carrier del...

  • Customer Care created an article,

    Do you ship internationally?

    Currently, we ship in the US only. We are working expanding our shipping! 

  • Customer Care created an article,

    Do you ship to APO/FPO addresses?

    We ship to APO/FPO addresses in AA and AP. At this time, we are unable to service, AE.