Customer Support
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Activity overview
Latest activity by Customer Support-
Customer Support created an article,
Corporate Order Inquiries
Please submit your requests here: Corporate Order Inquiry Form Return to Mauna Loa
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Customer Support created an article,
Shipping Policy
Aloha! All orders are processed and shipped from our shipping warehouse in California. Please allow 2-7 business days (not including weekends and holidays) for your order to arrive. We do not ship ...
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Customer Support created an article,
Why do macadamia nuts and non-dairy ice cream ship separately?
We wish we could ship these together! You can order both products in the same order, though they will ship separately from two different places. Our ice cream is shipped in custom boxes with dry ic...
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Customer Support created an article,
Mac Nut Rewards
As a Mac Nut Rewards Member, earn points every time you shop! Terms and conditions Only one reward can be redeemed per transaction. Additionally, if a reward is redeemed, points will only be ear...
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Customer Support created an article,
About Our Packaging
As a company based in Hawai‘i, it is our responsibility to ensure that our Islands continue to thrive! When selecting our non-dairy ice cream packaging, we took every step to reduce our carbon foot...
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Customer Support created an article,
How do I place an order?
We want to ensure you have the best ordering experience! Please follow these steps to create your Macadamia order! Step 1: Select SHOP to view all of our available products! Step 2: Look thro...
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Customer Support created an article,
Help! Something wasn't right with my ice cream order!
If you have any issues with your order, please reach out to us here or at aloha@maunaloa.com. Return to Mauna Loa
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Customer Support created an article,
How do I include a gift note with my order?
Include a complimentary personalized message for your family, friends and loved ones. Please follow these steps below:Step 1: Add products to your cart and view your cart. Step 2: Click the g...
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Customer Support created an article,
How do I handle and dispose of dry ice?
Dry ice is below freezing (-109 degrees Fahrenheit), which makes it perfect for keeping ice cream frozen throughout the delivery window, but needs to be handled and disposed with care once your ord...
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Customer Support created an article,
Non-Dairy Ice Cream Shipping Information
What is your shipping schedule?We currently ship non-dairy ice cream orders on Tuesday.Orders received after Monday 12:00 pm PST will be shipped by the following Tuesday. Do you ship to PO Boxes? U...