Customer Support

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  • When will my credit card be charged?

    Your credit card will be charged immediately at checkout. Please contact Customer Support with any questions about your payment status. Return to Mauna Loa

  • Mac Nut Rewards

    As a Mac Nut Rewards Member, earn points every time you shop! Terms and conditions Only one reward can be redeemed per transaction. Additionally, if a reward is redeemed, points will only be ear...

  • Shipping Policy

    Aloha! All orders are processed and shipped from our shipping warehouse in California. Please allow 2-7 business days (not including weekends and holidays) for your order to arrive. We do not ship ...

  • How do I open a wholesale account?

    We appreciate your interest in our products. Please complete our wholesale inquiry form using the link below. In the drop down menu, select "Wholesale Inquiries". Please submit a request here: http...

  • How do I include a gift note with my order?

    Include a complimentary personalized message for your family, friends and loved ones.   Please follow these steps below:Step 1: Add products to your cart and view your cart.    Step 2: Click the g...

  • How do I apply my discount code?

    To apply your discount code, please follow these steps.   Step 1: Check out your order by clicking "Check Out"   Step 2: Type your promotional discount code in the "Discount code section" and appl...

  • What is your refund policy?

    All sales are final. We do not offer refunds. Because we sell perishable heat-sensitive products, we do not accept returns or exchanges, or provide replacements. We do not offer price adjustments. ...

  • Is your Mauna Loa Macadamia Nut Visitor Center open?

    Yes, our Mauna Loa gift shop is now open.  More information can be found here: https://www.maunaloa.com/pages/visitorcenter   Coming Soon We’re making improvements to the Self-Guided Factory Tour, ...

  • Do you ship internationally?

    Currently, we ship throughout the United States only.   Return to Mauna Loa

  • Corporate Order Inquiries

    Please submit your requests here: Corporate Order Inquiry Form   Return to Mauna Loa